Terms and Conditions

1. Quotations and booking confirmation

A quotation is valid for 21 calendar days from its issue date. A website or WhatsApp enquiry does not reserve an event date. A booking is confirmed once the event details have been agreed in writing and Primetime Cocktails has received the applicable booking deposit.

The quotation will identify the event date, venue, guest count, service hours, package, staffing, items supplied by each party and any additional agreed costs.

2. Service areas and travel

Primetime Cocktails is based in Pretoria and serves Gauteng, Mpumalanga, Limpopo and North-West Province.

• Within 50 km of Pretoria: No additional transport fee applies.
• More than 50 km and up to 100 km from Pretoria: A fixed transport fee will be stated in the quotation.
• More than 100 km from Pretoria: Transport and accommodation costs will be stated separately in the quotation.

All travel costs must be agreed before the booking is confirmed.

3. Team and package inclusions

Depending on the negotiated package, the service team may include an experienced mixologist, barman or barmen, and a runner. The accepted quotation will confirm the number of staff and the items and services included.

4. Booking arrangements and payment

Scenario 1 — Primetime Cocktails provides everything: We will provide the items and services specified in the negotiated agreement. A deposit of 60% of the agreed amount is payable to the bank account supplied by Primetime Cocktails to confirm the booking. The balance is payable on the event day once the bar setup has been completed.

Scenario 2 — The event host provides all drinks and required items: We will provide a list specifying the items the host must supply. Those items must match our specifications. A deposit of 10% of the agreed amount is payable to the bank account supplied by Primetime Cocktails to confirm the booking. The balance is payable on the event day once the bar setup has been completed.

Please send proof of payment so that we can confirm its receipt. Any refundable deposit for breakable glassware is separate from the booking deposit.

5. Host-provided items

For Scenario 2, all prescribed drinks and other items must be available immediately after the bar setup has been completed, ready for service. If an item is missing, unsuitable or different from the prescribed specification, we will discuss the available options with the host. Any additional purchase or service cost must be agreed before it is incurred.

6. Glassware and breakages

Our standard service uses disposable glasses. If the host requests breakable glasses, the quotation will state a separate refundable glassware deposit and the agreed replacement cost per glass.

We will count the glasses before and after service. We will provide an itemised record of any missing or broken glasses for which the host is responsible. The applicable agreed replacement costs may be deducted from the glassware deposit. The remaining deposit will be refunded within five business days after the event.

7. Service hours and overtime

The agreed service hours will be recorded in the quotation. Additional service time must be discussed and approved by both parties. Overtime will be charged at an hourly rate negotiated and agreed before the additional time is worked.

8. Changes to the event

Please advise us as soon as possible if the date, venue, guest count, service hours or drinks requirements change. Changes are subject to availability and may require a revised quotation. We will confirm any change to the agreed amount before proceeding.

9. Cancellation and postponement

The host may cancel by giving Primetime Cocktails written notice, including by WhatsApp. The proposed cancellation charges, calculated on the total agreed booking amount, are:

• 8 to 14 calendar days before the event: 20% of the agreed amount.
• 7 calendar days or fewer before the event: 60% of the agreed amount.

No fixed percentage is specified for cancellation more than 14 calendar days before the event. Any cancellation charge will be assessed in accordance with applicable law and the circumstances of the booking. A deposit already paid will be credited against any charge properly due; any remaining refundable amount will be returned to the host. If the applicable charge exceeds the deposit paid, we will explain the balance before requesting payment.

We will assess any proposed charge for reasonableness in the circumstances, including the notice received, work already completed, costs incurred and the opportunity to accept another booking. No cancellation fee will be charged where the law prohibits one. A request to postpone is subject to availability, and any revised costs must be agreed in writing.

10. Venue access and setup

The host must arrange access to the venue at the agreed setup time and provide the space and facilities specified in the event agreement. The host should tell us in advance about venue rules, restricted access or other conditions that may affect setup or service.

11. Alcohol service

Where alcoholic drinks are included, service must comply with applicable law and venue rules. We may request proof of age and will not serve alcohol to a person under 18 or someone who appears intoxicated. Alcohol-free drinks can be arranged as part of the agreed menu.

12. Customer information and feedback

We use information supplied through the website, WhatsApp, email or direct contact to respond to enquiries, prepare quotations and manage bookings. Feedback sent by WhatsApp or email is sent directly to Primetime Cocktails and is not automatically published. We will request permission before publishing an identifiable review or event photograph.

13. Contact and booking enquiry hours

Phone and WhatsApp: +27 79 276 9104
Email: primetimecocktails@gmail.com
Instagram: @primetime_cocktails
TikTok: @primetime_cocktails

• Monday–Friday: 08:00–17:30
• Saturday: 09:00–14:00
• Sunday: 09:00–12:00